Don't turn a blind eye to disengaged, disgruntled and altogether cranky employees. These Grinch-like folk have the capacity to wreak havoc on a business, and their unhappiness and poor attitude can quickly spread to others. Keep lines of communication open and take the time to get to know your employees. Once you've established trust, you'll be able to learn from the honest feedback as they share thoughts, opinions and challenges.
If I can help a business owner create the brand they're looking for, my job is done.